As a Hotel Front Desk Agent, you will be the first point of contact for guests arriving at our hotel. You will be responsible for providing exceptional customer service, managing reservations, checking guests in and out, and addressing any guest inquiries or concerns. Your role is vital in ensuring that guests have a pleasant and comfortable stay at our establishment.
Job Requirements:
- Customer Service Skills: Strong interpersonal and communication skills are essential for effectively interacting with guests, resolving issues, and providing assistance.
- Organization and Multitasking Abilities: Ability to handle multiple tasks simultaneously, such as managing reservations, answering phone calls, and addressing guest requests, while maintaining a high level of accuracy and attention to detail.
- Computer Proficiency: Familiarity with hotel management software systems for processing reservations, managing guest profiles, and handling payments.
- Problem-Solving Skills: Ability to remain calm under pressure and effectively resolve guest complaints or issues in a timely and professional manner.
- Flexibility and Availability: Willingness to work in shifts, including evenings, weekends, and holidays, to ensure round-the-clock coverage at the front desk and meet the needs of our guests.
Joining our team means becoming part of a community dedicated to delivering outstanding hospitality and fostering positive guest interactions. If you’re ready to embark on a rewarding journey in the hotel industry and contribute to creating unforgettable stays for our guests, submit your application today. We look forward to welcoming you to our team!
To apply for this position write to our HR team at hr@aureumgrand.com or apply through below form
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